General Terms and Conditions
These General Terms and Conditions of Ryles Driving Schools were drawn up in consultation with the ANWB under the SER Self-Regulation Coordination Group and shall take effect on 15 May 2019.
- Test: test moment such as, among others, the driving ability examination (in these general terms and conditions further: 'the examination'), the theory test, the interim test, the code 95 test (for e.g. BHV, EHBO, forklift truck, etc.);
- Practical training: a driving lesson in practice;
- Practical training package: the teaching agreement for a fixed number of
lessons or for a fixed period;
- The examination office: the Stichting Centraal Bureau Rijvaardigheids-
(CBR) / the Contact Committee on Professional Drivers Competence (CCV) and the Bureau Nader Onderzoek Rijvaardigheid (BNOR), or another examination bureau;
- Written: in writing or electronically.
Article 1 - Applicability
The general conditions are part of lesson agreements concluded between Ryles traffic schools and their students.
Article 2 - The Agreement
- The training agreement states which training it concerns:
- a theoretical training course
- practical training;
- a package of practical training;
- a driver training course;
- or any other training.
2. The lesson agreement is preferably recorded in writing.
The student receives a copy of the lesson agreement.
Article 3 - Obligations of the traffic school
The traffic school is obliged to ensure this:
1. That the lesson is given by instructors who comply with the
provisions of the Driving Instruction Motor Vehicles Act (WRM);
2. That the lesson is given by the same instructor as much as possible;
3. That the instructor informs the pupil regularly and in any case once a year.
five practical lessons provides information on the progress of these
pupil, also in relation to the examination requirements;
4. That the application for a test after payment by
the traffic school in the application file of the relevant
examination office is introduced;
5. That the pupil, on the date and time for which he has been summoned
will be able to carry out the test of driving ability in the training vehicle in which he took his test. If this is not possible, the examination shall be carried out in a training vehicle of at least the same or an equivalent type;
6. That the agreed duration of a lesson is also fully used for this lesson;
7. That the traffic school has concluded a liability insurance, which in any case offers a coverage of € 2,500,000;
8. That the pupil is informed which medical conditions
may affect the right to drive a vehicle
9. That the pupil is told that the residence status determines
the right to obtain a driving licence;
10.That the pupil is told to report it if he is
has been deprived of the right to drive a motor vehicle.
Article 4 - Obligations of the pupil
The pupil must:
1. Mastering certain parts of the lesson before a test
The student must take part in the test. The student must adhere to the schedule agreed with the traffic school until each test and must keep to the agreed date, time and place for the driving lesson as recorded on the (digital) lesson card. The traffic school will wait fifteen extra minutes. If the student fails to attend without timely cancellation, the student must pay for the lesson. A late cancelled lesson will not be charged when cancelled due to an urgent reason, such as a serious accident or death of the student, as well as a serious accident or death of relatives in the 1st and 2nd degree or of his/her housemates;
2. Paying the full lesson price if the lesson is cancelled within
48 hours before the time agreed on the (digital) lesson card. Saturdays, Sundays and recognised public holidays are also included in these 48 hours. Cancellations must be made during the office hours of the traffic school and must be made in person at the office of the traffic school or by telephone;
3. Follow all instructions of the instructor during the lessons;
4. A valid ID and if required also a valid
The student must be able to show his theory certificate (or valid replacement document) during a test. In addition, for transport training, the student must be able to show a valid driving licence prior to a lesson;
5. Before the lessons are started, the student must have contacted the examination office in good time regarding any relevant medical conditions (see also Art. 3 section 8). If the student has not done this, the traffic school is not liable if the training has to be interrupted or stopped;
6. Reporting that he/she is deprived of the authority to drive a motor vehicle. If the student does not report this, the traffic school is not liable for the consequences.
Article 5 - Payment
1. The traffic school may charge a reasonable registration fee / administration costs. The student must pay this before the start of the first lesson.
2. The traffic school may raise the lesson price during the term of the lesson agreement. This does not apply to package courses, but the price may be increased due to an interim increase in examination fees as determined by the Minister. The student may cancel the lesson contract for practical training (package) in writing due to a price increase, provided this is done within two weeks of being informed that the price will be increased.
3. The student must have paid before the payment date. If he fails to do so, the traffic school will send a free reminder after that date and give the student the opportunity to pay the outstanding amount within fourteen days of receiving this reminder. If after the expiry of the payment reminder still no payment is made, the traffic school may charge interest from the moment of default. This interest is equal to the legal interest. Does the traffic school have to incur costs for legal proceedings in order to collect its claim?
or extrajudicial costs, this may be charged to the pupil
The amount of these costs is subject to (legal) limits. The amount of these costs is subject to (legal) limits. It is possible to deviate from these limits to the advantage of the pupil.
4 If the student has not paid in full or in part, even after having been given a reasonable period of time to do so, the traffic school may terminate the lesson agreement. The notice of cancellation must be in writing.
Article 6 - Application for a test (driving ability examination, intermediate test or other partial test)
1. The student pays the costs of the test to the traffic school
at the time the application is completed. There may, preferably
Something else may be agreed in writing.
2. Fourteen days after the date of completion and payment of the
If the application has not been submitted, the student is allowed to view his data in the application file of the traffic school. This way he can check whether the application was also submitted to the examination office.
3. If the test cannot go ahead, because the student does not appear at the examination or appears too late, and this is not due to the traffic school, the student must pay for the new application. If there is a price increase then the student will receive a written specification if requested by the traffic school.
Article 7 - Examination of driving ability
(further: the investigation)
1. Should the examination be cancelled due to poor
If the student does not arrive at the agreed time in time, the traffic school may charge the student the lesson price of one driving lesson for the re-scheduled examination.
2. The traffic school will arrange for a new application for the examination at the pupil's request, free of charge. This applies in these situations. The student cannot start or complete the examination because: a. there was an urgent reason, see article 4, paragraph 1;
b. the training vehicle to take the test was not available, nor was a replacement vehicle of the same or an equivalent type;
c. the examination office has rejected the training vehicle to be used for the examination, while no replacement training vehicle of the same or an equivalent type was available.
3. In the situations described in section 2, a student who wishes to apply for a new practical test will receive three free driving lessons, unless it concerns an interim partial test.
Article 8 - Termination of the teaching agreement 1. Practical training:
a. A practical training course may be cancelled.
The student or traffic school may cancel the practical training with effect from the first day of a calendar month. The period of notice is one month.
b. Prepaid lesson fees shall be refunded after deduction of the examination fee already paid to the examination office, the driving lessons already taken and the administration costs.
c. The student does not have to take lessons during the notice period if there are compelling reasons not to do so (see article 4, section 1). The money paid for these unattended driving lessons will be refunded to the student.
d. The first driving lesson for practical training is regarded as a trial lesson without obligation - at a standard rate - with the instructor who will give the driving lessons. If, after this lesson, the student does not wish to take any further driving lessons with the traffic school, he/she should indicate this in writing, preferably within five working days, but in any case before the next driving lesson.
2. Practical training package
a. The student may dissolve a practical training package as soon as the
traffic school imputably fails in the fulfilment of the
practical training package.
b. The student must give the traffic school written notice of default
and gives the traffic school a period of four weeks to still
the practical training package.
c. If after this period the traffic school has still not
the pupil may dissolve the practical training package.
d. The practical training package may be changed without notice of default.
- If the traffic school has informed you that it is not in agreement with the
vote with the agreements will pursue the package practical training
- If the pupil cannot reasonably be expected to
that the traffic school has an additional period of time as referred to in 2.b
e. The student may cancel the practical training package if there are
The traffic school may only terminate the agreement if there are urgent reasons as stated in Article 4.1.
cannot reasonably be expected to provide the practical training
is continued by him.
g. In the cases mentioned under 2.c, 2.d 2.e and 2.f, the pupil receives
the prepaid money minus lessons already taken,
administration costs and the examination fee(s) paid.
h. The first driving lesson of the practical training package is regarded as
a trial lesson without obligation - at a current lesson rate - with the instructor who will give the driving lessons. If, after this lesson, the student does not wish to take any further driving lessons with the traffic school, he/she shall inform the traffic school in writing, preferably within five working days, but in any case before the next driving lesson.
Article 9 - Distance / off-premises lesson agreement
The pupil who is a consumer has the rights and obligations that follow from the provisions for contracts between traders and consumers, see Book 6 title 5 section 2b of the Civil Code.
This shall only apply if a lesson agreement is concluded at a distance or outside a sales area (such as the business premises or the lesson car) within the meaning of Section 230g of the Dutch Civil Code. The statutory provisions apply in addition to and in derogation of these general terms and conditions.
Article 10 - Mediation and dispute resolution
a. A pupil who has complaints should first go to the
b. If the handling of the complaint by the traffic school has not led to
to a result that the pupil is satisfied with, then the pupil may choose to submit the dispute in writing or by telephone to the Disputes Committee within two weeks of the dispute arising.
2. Dispute resolution
a. A dispute exists after the complaint handling by the
traffic school has not been successful.
b. If there is a dispute, the dispute can be handled by this pupil as well as the
as submitted by the traffic school to the Geschillencommissie Rijopleidingen. Address:
The Disputes Committee, PO Box 90600, 2509 LP in The Hague (Visiting address: Bordewijklaan 46, 2591 XR, in The Hague). The pupil may also choose to take his dispute to court.
The dispute must be submitted in writing to the Disputes Committee for Education and Training within twelve months of the date on which the student complained to the traffic school. Once this choice for the Disputes Committee has been made, the student can only go to court if the Disputes Committee declares itself incompetent or inadmissible, or to have a binding advice made by the Disputes Committee tested by the court marginally.
c. The Riding Schools Disputes Committee shall make its decision in the form of a binding advice in accordance with regulations. The regulations shall be sent upon request.
d. The pupil must pay a fee for the handling of the dispute by the Disputes Committee.
e. A ruling by the Rijopleidingen Disputes Committee shall be binding. The decision can only be submitted to the court for marginal testing. This must take place within two months after the ruling has been sent.
a. Ryles guarantees the compliance with the binding opinions
of the disputes committee by the traffic school affiliated with BOVAG.
The compliance guarantee does not apply if the traffic school decides to submit the binding advice to the court for review within two months and the court declares the binding advice non-binding and the decision can no longer be appealed. The guarantee applies up to € 454.
b. For an appeal to the fulfilment guarantee, the pupil must have fulfilled certain formal intake requirements which are necessary for handling the dispute (payment of complaint fee, return of completed and signed questionnaire and possible deposit).
c. Ryles also does not provide a performance bond in the event of any of these situations:
ii. Suspension of payments, or
iii.Closure of the traffic school. Decisive for the
The latter situation is the date on which the company closure was registered in the Commercial Register or an earlier date, of which BOVAG can make a plausible case that the company activities have actually been terminated.
d. BOVAG will pay an amount up to a maximum of € 454 per dispute if the bankruptcy or suspension of payments has been pronounced or if the traffic school has ended its business after the pupil has met the intake requirements from 3.b.
Article 11- Indemnification
1. The traffic school bears the costs for traffic offences
which the student commits during driving lessons and tests under the condition that the student does not commit a speeding fine. The traffic school also indemnifies the student for claims of third parties when collisions, impacts or overruns occur during these moments. This indemnification does not apply to intentional / gross negligence of the student.
or if the student uses alcohol, narcotics or medication which may affect his/her ability to drive.
2. If it turns out that a student's driving licence was confiscated (while the student stated that this was not the case) or if the student conceals a court ruling that he is not allowed to drive a motor vehicle, then this student must pay all fines imposed and bear the financial consequences for the traffic school. The student indemnifies the traffic school for this.
Version May 2022